Navigating Conflict: Embracing Emotional Intelligence and Self-Awareness with Liz Kislik
Have you ever wondered why workplace conflicts can be so challenging to resolve? In this episode, I’m joined by Liz Kislik, a renowned management consultant and executive coach with over 30 years of experience, to discuss conflict in the workplace. Liz has made significant contributions to Harvard Business Review, Forbes, and is part of Marshall Goldsmith’s 100 coaches initiative. Her TEDx Talk, "Why There's So Much Conflict at Work and What You Can Do to Fix It," has garnered over half a million views.
Listen in as we dive into practical strategies for leaders to create environments where divergent thinking and open discussions can thrive. We also discuss the importance of emotional intelligence, self-awareness, a nuanced approach to conflict resolution, and techniques to manage emotions effectively.
And as with everything I share on the podcast, these are my opinions and viewpoints based on what I’ve read and researched. But please don’t take my word for it. Keep what sticks, discard the rest and for goodness sakes, go out and test drive it!
Quotes:
“There’s a difference between suppressing emotion and managing it appropriately.” - Liz Kislik
“A minute of anything every day is way better than an hour once a month.” - Liz Kislik
“Most of us are not so lucky that steady state is sufficient for a long time.” - Liz Kislik
“Pain is a perception. The disagreement, that’s real.” - Liz Kislik
“To manage your emotions, be aware of your body.” - Liz Kislik
What You’ll Learn In Today’s Episode:
The importance of phase zero: building a foundation of trust and shared goals in a team.
How to manage and leverage conflict for positive outcomes in organizational settings.
Techniques for leaders to build their capacity for emotional intelligence and self-regulation.
The role of curiosity and self-awareness in reducing negative emotions and improving team dynamics.
Practical methods for creating psychological safety and fostering open communication in teams.
Resources: